🚀 CRM System - Smart Showcase

Mobile call divert · No PBX hardware

🔄 Call Routing Configuration

Manage incoming call distribution and routing strategies

⚙️ Routing Settings

Routing Strategy

Determines how calls are distributed among agents

Business Hours

Call Timeout (seconds)

Ring time before transfer or voicemail

Max Retry Attempts

📋 Active Routes

Sales

Ext: 101
🟢 Active
Strategy:roundRobin
Agents:5
Avg Wait:45s
Success:94%

Support

Ext: 102
🟢 Active
Strategy:loadBased
Agents:8
Avg Wait:2m 15s
Success:91%

Technical

Ext: 103
🟢 Active
Strategy:priority
Agents:6
Avg Wait:1m 30s
Success:96%

🤖 IVR Menu Configuration

Welcome Message

Menu Options

Press 1 → Sales Department (Ext 101)
Press 2 → Support Department (Ext 102)
Press 3 → Technical Department (Ext 103)
Press 0 → Repeat Menu

📊 Routing Statistics

2,847
Calls Today
94%
Avg Success Rate
1m 25s
Avg Wait Time
156
Missed Calls